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Online Return Policy:
  • Goods accepted for return will be solely at the discretion of Pico
  • Returns within 10 days will be subject to a 10% restocking fee or FULL store credit
  • No goods will be accepted after 10 days
  • All returns must be in new and unused condition, in original packaging & accompanied by the original receipt
  • Luxury beds, Scooters, Power chairs & Lift chairs will be subject to a 15% restocking fee once delivered if returned within 5 days, otherwise no returns will be accepted
  • 25% restocking fee for special ordered items once ordered
Cancelled Order Policy:
  • 25% restocking fee will be charged once special ordered item(s) is/are ordered
  • Returns within 10 days will be subject to a 10% restocking fee or FULL store credit
Return Shipping Policy
  • Customer is responsible for the shipping costs on returns, unless item deemed defective
  • Please call 800-676-0400, ask for Kimberly or Lyna to obtain a Return Authorization [RA] or you can email Kimberly@PicoMedical.com


Fill out this form to start the process of the purchase return:

6035 W. Pico Blvd, Los Angeles CA 90035 (c/o Crescent Heights)
Tel: 323.936.4104 Toll Free: 800.676.0400
Pico Medical Rents & Sells © 2013 All Rights Reserved