Minimizing Downtime - TROUBLESHOOTING TIPS


SmartTek® is a patented self-diagnostic technology standard on all Golden lift chairs. SmartTek notifies the user if there is an electrical malfunction with their chair, helping technicians to diagnose the issue quickly and easily over the phone, saving valuable repair time! SmartTek gives the repair technician a better understanding of what parts they will need to repair the chair before they even leave the office.
How does SmartTek work?
Golden’s patented SmartTek system uses three LED lights to signal when the chair is not functioning properly.

You should first check that the chair is plugged into an electrical outlet, that the fuse or breaker for that outlet is properly working, and that all other connections are plugged together properly. If your chair is still not working, please check the following:

The green LED lights can be found:
1. On the two-button hand control for non-MaxiComfort® models. The MaxiComfort AutoDrive™ hand control features backlit buttons which serve as the SmartTek light for those models.

2. On the transformer.

3. On the wire that plugs from the motor into the transformer.

If all three LED lights are not lit, the user should first check that the chair is plugged into an electrical outlet, that the fuse or breaker for that outlet is properly working and all other connections are plugged together properly.

When the green LED on the transformer is not lit, it means that electricity is not getting to the transformer or there is a malfunction with the transformer and it needs to be replaced. When the green LED on the wire from the motor to the transformer is not lit (but the light on the transformer is), it means there is no power coming from the transformer to the motor.

When the green LED on the hand control is not lit, or the buttons on an AutoDrive hand control are not lit, and the chair is not working, there is a possible defect with the hand control.​

​​​GOLDEN BRISA VENTILATED LEATHER

Brisa® is an incredibly soft and luxurious faux leather fabric available on lift chairs exclusively from Golden Technologies. Brisa is the first polyurethane fabric designed with a unique ventilation system that enables it to breathe, keeping you cool and comfortable, no matter how long you use the chair. Brisa’s subtle grain pattern is created through a natural process that simulates the supple surface of genuine leather. You can choose from a tasteful assortment of colors.

​Stain, scratch and blemish resistant
​Clinically proven to be more resistant to temperature changes than vinyl and genuine leather
​Superior comfort in all climate conditions — stays cooler than leather in warm weather conditions
​Resists cold weather stiffening and cracking
Cleans effortlessly with soap and water
Lifts most stains with alcohol-based household cleaning solutions
Disinfects with a 5:1 bleach solution

​BRONCO VINYL FABRIC

Our Bronco vinyl material is rugged and durable, yet surprisingly soft. This material is perfect for someone looking for the moisture repellency and cleanability of vinyl, with a softer feel than most vinyl material. 


VALOR URETHANE

​The new Valor Urethanes provide you with protection for your lift chair and a touch of style. This new cover for Golden lift chairs features a subtle sheen and a leather-like grain pattern in gorgeous colors certain to complement any decor.​


Footrest Extension

  • Extend the length of the chair by 5 inches when fully reclined
  • Available on these models: PR401-SME; PR401-MLA; PR747; PR710; PR751TY; PR722; PR451; PR756MC; PR756L; PR508M; PR501S; PR501M; PR50L: PR501T; PR501-S23; PR501-M26D; PR501-L26D; and PR501T-28D.

SOFTOUCH FABRIC w/ STAIN DEFENSE

​These fabrics are inherently stain resistant, but incredibly soft. Silicone is added to the individual fibers during the manufacturing process, making them very strong, yet very soft, and stain resistant. The following fabrics are SofTouch with Stain Defense fabrics: Hazelnut, Sterling, Copper, Palomino, Admiral, Evergreen, Cabernet, Pearl, Autumn, Cornflower, Spring, Rosewood.


CRYPTON FABRIC

​The days of worrying about spills, stains, odors and germs are over with Crypton®, available on all Golden lift chairs except the Capri. Permanently impenetrable and endlessly cleanable, Crypton has you covered with a powerful lineup of protective features:

​Moisture Barrier – prevents stains, spills and liquids from penetrating into your cushion for five years.
​Antimicrobial Formula – resists mold, mildew, bacteria and odor.
​Disinfectability – with a diluted bleach solution or EPA-approved Crypton Disinfectant & Deodorizer.
​Environmentally Safe – meets California Flammability TB117, NFPA260.

LIFT CHAIR INFORMATION PAGE

​​Heat & Massage Option

The most sophisticated heat and massage system is available on select models of Golden lift chairs!

Experience this luxurious massage system featuring:

Dozens of massage settings covering two different massage zones: one across the lumbar (lower back area) and one in the seat.

Four massage motors provide relief to stiff, tired and strained muscles [DHVSummer2015], 15 and 30 minute massage timers. Activate any of the massage zones while in Wave or Pulse massage settings. Independent adjustable massage intensity and speed settings.

Relax with soothing low and high penetrating heat

Independent 30 minute heat timer soothe back muscles with our warming heat system, Low and high heat settings.

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